Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
For laptop skins and mini stickers, the typical delivery time is 4 to 6 working days after confirmation.
For Laptop sleeves, the expected delivery time is 6 to 10 working days after confirmation.
When checking out, your account will be created automatically based on the information you provide. Alternatively, you can use the sign-up option on our website to register for an account.
How do I change my shipping address?
To change your shipping address, please contact us by replying to your order confirmation email or by using the contact us form on our website.
How do I track the status of my order?
Order Confirmation Email: Check your email for an order confirmation message from us. This email typically contains a link or tracking number that you can use to track your order.
Order History: If you created an account on our website during checkout, you can log in to your account and view your order history. You should be able to find the status of your current orders there.
Contact Customer Support: If you’re unable to track your order using the methods above or if you have any questions about your order status, please contact our customer support team. You can reach us via email, phone, live chat, or through our website’s contact form. Be sure to provide your order number so we can assist you more efficiently.
Use Tracking Number: If you received a tracking number in your order confirmation email, you can enter it into the tracking tool provided by the shipping carrier. This will give you real-time updates on the status and location of your package during transit.
If you have any further questions or need assistance tracking your order, please don’t hesitate to reach out to us. We’re here to help ensure your order arrives safely and on time.
Will you keep my credit card information on file?
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No, we do not charge sales tax on our products.
We ship to all parts of Egypt, with the exception of certain regions. For more information on specific shipping exclusions or to check if your area is eligible for delivery, please click ClickHere
Additionally, our pricing is competitive and varies depending on the size and weight of your order, as well as the shipping location. If you have any further questions or need assistance, feel free to contact us.
Will my items come in one package?
Yes, each order is carefully packaged and collected in one secure envelope until it reaches you, the customer.
If you need to swap an item
Returns and Exchanges
Our returns policy is designed to ensure your satisfaction with every purchase. For detailed information on our returns policy, including eligibility criteria and procedures, please visit our Refund and Returns Policy. If you have any questions or need further assistance, please don’t hesitate to contact us. Your satisfaction is our priority.
We apologize for any inconvenience caused by receiving the wrong item. Your satisfaction is our priority, and we’re here to make it right. Please reach out to our customer support team immediately so we can assist you in resolving this issue promptly. You can contact us through our website or by replying to your order confirmation email. Rest assured, we’ll work diligently to ensure you receive the correct item as quickly as possible. Thank you for your understanding and patience.
We sincerely apologize for the inconvenience caused by the damaged item in your order. Your satisfaction is our top priority, and we’re committed to resolving this issue for you. Please contact our customer support team immediately to report the damage and provide details about your order. You can reach us through our website or by replying to your order confirmation email. We will promptly assess the situation and arrange for a replacement or refund, whichever is applicable, as per our returns policy. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Where should I mail my authorized return?
We offer a convenient courier service to facilitate the return of your item. The courier service fee varies depending on the governorate:
- For deliveries within CAIRO, GIZA , ALEXANDRIA, the return fee is 60 EGP.
- For deliveries to other governorates, the courier fee is 80 EGP.
Please ensure that your return is authorized as per our returns policy before scheduling the courier service. Once authorized, our team will arrange for the courier to pick up the item from your specified location. If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team. We’re here to help make the return process as smooth as possible for
How do I receive customer support?
eceiving customer support is easy and convenient. Here are the ways you can reach our customer support team:
Contact Form: You can fill out the contact form on our website with your inquiry, and our team will respond to you via email.
Email: You can directly email our customer support team at info@quickstickeg.com with your questions or concerns.
Phone: You can call our customer support at +201009121200 during our business hours to speak directly with a representative.
Live Chat: Look for the live chat option on our website to chat with a customer support representative in real-time.
Social Media: You can also reach out to us on our social media platforms (Facebook, Instagram, Twitter) by sending us a direct message.
No matter which method you choose, our dedicated customer support team is here to assist you with any questions, concerns, or assistance you may need. We strive to provide timely and helpful support to ensure your satisfaction.
What do I do if I entered an incorrect shipping address?
Contact Us Immediately: Reach out to our customer support team as soon as possible to notify us of the error. You can contact us via email, phone, live chat, or through our website’s contact form.
Provide Correct Information: Provide the correct shipping address to our customer support team. Ensure that all details, including street name, building number, apartment number (if applicable), city, and postal code, are accurate.
Act Quickly: If your order has not been shipped yet, we may be able to update the shipping address before it is dispatched. However, if the order has already been shipped, we will work with you to find a solution, such as rerouting the package or arranging for a return and reshipment.
Additional Charges: Please note that additional charges may apply for rerouting or reshipping the package with the correct address. Our customer support team will provide you with information on any applicable fees.
Monitor Tracking: Keep an eye on the tracking information for your package. If you notice any issues with delivery or if the package is returned to us due to an incorrect address, please contact us immediately for further assistance.
By promptly notifying us of any address errors, we can work together to ensure a smooth delivery process and minimize any potential delays or complications. Your satisfaction is our priority, and we’re here to help resolve any issues you may encounter.
Can I change or cancel an order after I’ve submitted it?
Yes, you may be able to change or cancel an order after it has been submitted, depending on its current status. Here’s what you can do:
Change or Cancel Immediately: If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
Order Status: If your order has already been processed or shipped, we may not be able to make changes or cancellations. However, we can provide assistance with returns or exchanges once you receive the items.
Contact Customer Support: Reach out to our customer support team via email, phone, live chat, or through our website’s contact form. Provide your order number and details of the changes or cancellations you would like to make.
Follow Instructions: Our customer support team will guide you through the process based on the current status of your order. If changes or cancellations are possible, they will provide instructions on how to proceed.
Be Aware of Policies: Please be aware that there may be limitations or fees associated with changing or canceling an order, depending on factors such as the items ordered, shipping status, and our policies. Our customer support team will provide you with all necessary information.
We understand that circumstances may change, and we’re here to help you with any adjustments you need to make to your order. Your satisfaction is important to us, and we’ll work with you to find the best solution possible.
Can I pre-order an item that is sold out?
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