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Common queries answered

Frequently asked Questions

The delivery time for your order may vary depending on factors such as the shipping method selected, your location, and any potential customs processing times. However, we strive to process and ship orders as quickly as possible to ensure timely delivery to our customers.

Typically, for standard shipping within Egypt, the delivery time for laptop skins and mini stickers is approximately 4 to 6 working days after confirmation. For laptop sleeves, the expected delivery time is typically 6 to 10 working days after confirmation.

Please note that these are estimated delivery times, and actual delivery times may vary. Factors such as holidays, weather conditions, and unforeseen circumstances may affect delivery schedules.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.

If you have any specific questions about the delivery time for your order, please feel free to contact our customer support team, and we’ll be happy to assist you

Our return and exchange policy is outlined in detail in our Terms and Conditions and Refund & Returns Policy. You can find the full details by visiting the following links:

These policies cover important information such as eligibility criteria for returns and exchanges, timeframes for initiating returns, conditions for returning items, and procedures for processing refunds or exchanges.

Additionally, we take the privacy and security of your personal information seriously. Our Privacy Policy outlines how we collect, use, and protect your data. You can review our Privacy Policy by visiting the following link:

If you have any further questions or need assistance regarding our return and exchange policy or any other policies, please don’t hesitate to contact our customer support team. We’re here to help!

If you need to change your shipping address after placing an order, please follow these steps:

  1. Contact Us Immediately: Reach out to our customer support team as soon as possible to notify us of the address change request. You can contact us via email, phone, live chat, or through our website’s contact form.

  2. Provide Order Details: Please provide your order number and the new shipping address details to our customer support team. This will help us locate your order and update the shipping information accordingly.

  3. Act Quickly: If your order has not been processed or shipped yet, we may be able to update the shipping address before it is dispatched. However, if the order has already been shipped, we will work with you to find a solution, such as rerouting the package or arranging for a return and reshipment.

  4. Additional Charges: Please note that additional charges may apply for rerouting or reshipping the package with the new address. Our customer support team will provide you with information on any applicable fees.

  5. Monitor Tracking: Keep an eye on the tracking information for your package. If you notice any issues with delivery or if the package is returned to us due to an incorrect address, please contact us immediately for further assistance.

By promptly notifying us of any address changes, we can work together to ensure a smooth delivery process and minimize any potential delays or complications. Your satisfaction is our priority, and we’re here to help resolve any issues you may encounter.

To track the status of your order, please visit our Order Tracking page by clicking on the following link: Order Tracking

Once on the Order Tracking page, you’ll be prompted to enter your order number and email address. After providing this information, click on the “Track Order” button to view the current status and location of your package during transit.

If you encounter any issues or have any questions while tracking your order, please don’t hesitate to contact our customer support team for assistance. We’re here to help ensure your order arrives safely and on time.

Receiving customer support is easy and convenient. Here are the ways you can reach our customer support team:

  1. Contact Form: You can fill out the contact form on our website with your inquiry, and our team will respond to you via email.

  2. Email: You can directly email our customer support team at info@quickstickeg.com with your questions or concerns.

  3. Phone: You can call our customer support at +2 01009121200  during our business hours to speak directly with a representative.

  4. Live Chat: Look for the live chat option on our website to chat with a customer support representative in real-time.

  5. Social Media: You can also reach out to us on our social media platforms (Facebook, Instagram, Twitter) by sending us a direct message.

No matter which method you choose, our dedicated customer support team is here to assist you with any questions, concerns, or assistance you may need. We strive to provide timely and helpful support to ensure your satisfaction.

If you have entered an incorrect shipping address, it’s important to take action as soon as possible to ensure your order is delivered correctly. Here’s what you can do:

  1. Contact Customer Support Immediately: Reach out to our customer support team as soon as you realize the error. You can contact us via email, phone, live chat, or through our website’s contact form. Provide your order number and the correct shipping address details.

  2. Provide Correct Shipping Address: Clearly communicate the correct shipping address to our customer support team. Make sure to include all necessary details such as street name, building number, apartment number (if applicable), city, and postal code.

  3. Act Quickly: If your order has not yet been shipped, we may be able to update the shipping address before it is dispatched. However, if the order has already been shipped, we will work with you to find a solution, such as rerouting the package or arranging for a return and reshipment.

  4. Additional Charges: Please note that additional charges may apply for rerouting or reshipping the package with the correct address. Our customer support team will provide you with information on any applicable fees.

  5. Monitor Tracking: Keep an eye on the tracking information for your package. If you notice any issues with delivery or if the package is returned to us due to an incorrect address, please contact us immediately for further assistance.

By promptly notifying us of any address errors, we can work together to ensure a smooth delivery process and minimize any potential delays or complications. Your satisfaction is our priority, and we’re here to help resolve any issues you may encounter.

 
 
 

You can find detailed shipping information, including shipping fees, on our website’s Shipping Fees page. Please visit the following link to access this information: Shipping Fees

On this page, you’ll find comprehensive details about our shipping rates, delivery times, and any additional charges that may apply based on your location or the shipping method selected.

If you have any further questions or need assistance regarding shipping, please don’t hesitate to reach out to our customer support team. We’re here to help ensure that your order is shipped to you promptly and efficiently.

Yes, in most cases, your items will be packaged together and shipped in one package. We take care to consolidate multiple items from the same order into one shipment to make the delivery process more convenient for you.

However, there may be instances where items from the same order are fulfilled from different warehouses or locations, which could result in separate shipments. If this occurs, you will receive tracking information for each package so you can monitor their delivery status accordingly.

Rest assured, whether your items arrive in one package or multiple packages, we strive to ensure that they are delivered to you safely and efficiently.

If you have any specific concerns or questions about the packaging or delivery of your order, please feel free to contact our customer support team for assistance. We’re here

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