QUICKSTICK HELP CENTER

How can we help?

Everything you need to know about Quickstick products, customization, orders, shipping, payments, returns, exchanges and customer support.

Quick answers. Clear policies. Real support.
HELP TOPICS

Everything you need, in one place.

Browse the section you need below. Each area contains clear answers and policies to help before, during and after your Quickstick order.

Products & Materials

Prices, materials, compatibility and application.

Customization

Custom artwork, sizing and personalization.

Orders & Delivery

Ordering, verification, cancellations and delivery.

Shipping & Payment

Governorates, shipping prices and payment options.

Returns & Exchanges

Returns, exchanges and product eligibility.

After-Sales & Support

Problems, complaints and support procedures.

Frequently Asked Questions

Select any question to view the answer.

01

Products & Materials

Product information and usage.

How much is a Laptop Skin?
Quickstick Laptop Skins available on the store are priced at EGP 200.
Are Laptop Skins available for my laptop model?
Yes. Quickstick Laptop Skins are available for different laptop brands and models, including Windows and Apple devices.

We only need your exact laptop model.

How can I identify my laptop model?
Use our step-by-step guide:

Identify Your Laptop Model →

Does the Laptop Skin cover the whole laptop?
The standard Laptop Skin is designed for the top cover only.

The same design may also be requested for other parts of the device according to your preference.

What material is used for Laptop Skins?
Quickstick Laptop Skins use printed sticker material with an additional protective layer against water and dust.
How do I apply my Laptop Skin?
You can follow our installation guide:

Watch How to Apply →

How much are Mini Stickers?
Mini Stickers start from EGP 15, depending on the selected design.
02

Customization

Make Quickstick yours.

Can I order a Custom Laptop Skin?
Yes. A Custom Laptop Skin using a design of your choice is available for EGP 240.
Can I order a Custom Mini Sticker?
Yes. A Mini Sticker using a design of your choice is available for EGP 20.
Can I send my own photo or artwork?
Absolutely.

For the best printing result, please send the highest-quality version available.

What if I can't find the design I want?
You can request your preferred design as a custom order if it is suitable for printing.
03

Orders & Delivery

From confirmation to delivery.

How do I place an order?
You can place your order directly through the Quickstick online store.
Can Quickstick contact me to verify my order?
Yes.

Quickstick may contact you to verify order details, delivery information, laptop model or custom design.

Orders requiring verification may remain on hold until confirmation is completed.

Can I cancel my order after confirmation?
Please contact Quickstick as soon as possible.

Customized or made-to-order products may no longer be cancellable after production begins, where applicable.

How long does delivery take?
Orders usually take approximately 4–6 business days to reach the registered delivery address after confirmation.
What happens if I confirm an order and refuse delivery?
Confirmed orders generate production, packaging and delivery costs.

Accounts associated with repeated unjustified refusal of confirmed deliveries, false information or suspected fake orders may be restricted from future purchases or Cash on Delivery.

Quickstick may require advance payment or additional verification for future orders.

How does Quickstick handle suspected fake or abusive orders?
Quickstick may review, hold or cancel orders where there is reasonable evidence of fraudulent activity, false information or misuse of our ordering system.

Relevant order records may be retained for legitimate operational, security and fraud-prevention purposes.

04

Shipping & Payment

Rates, destinations and payment.

How much does shipping cost?
Shipping is calculated according to the destination governorate.
Cairo & Giza Cairo
Giza
EGP 75
Alexandria Alexandria
EGP 85
Delta Governorates Qalyubia
Sharqia
Dakahlia
Gharbia
Monufia
Beheira
Kafr El Sheikh
Damietta
EGP 95
Canal Cities Ismailia
Suez
Port Said
EGP 95
Upper Egypt Fayoum
Beni Suef
Minya
Assiut
Sohag
Qena
Luxor
Aswan
EGP 120
Remote & Special Destinations Matrouh
Red Sea
New Valley
North Sinai
South Sinai
Confirm with Quickstick
Remote areas, villages or special delivery zones may require confirmation before shipping.
Is Cash on Delivery available?
Yes. Cash on Delivery is available with an additional EGP 10 service fee.
What happens if a delivery attempt fails?
The shipping provider may attempt delivery again according to its operational procedures.

Please keep your registered phone number available while the order is out for delivery.

Additional shipping charges may apply to reshipping when the failed delivery resulted from incorrect customer information or unjustified refusal, where applicable.

05

Returns & Exchanges

Product return and exchange rules.

Can Laptop Skins or Sticker products be returned?
Laptop Skins and sticker products are prepared, printed and/or sized specifically for the order.

They generally cannot be returned solely because of a change of mind where applicable rules permit.

This does not affect applicable rights where the product is defective, materially different from the confirmed order or an error was made by Quickstick.
Can custom-made products be returned or exchanged?
Custom products are produced according to the customer's selected design, dimensions or requirements.

Once production starts, they generally cannot be cancelled, returned or exchanged because of a change of mind, where applicable.

Can I return a Skin or Sticker after applying it?
Customers should inspect the product, design and dimensions before installation.

Applying the Skin or Sticker changes the condition of the product.

If you believe there is a defect or Quickstick error, contact us with clear photos so the case can be reviewed.

When is an exchange provided?
If Quickstick confirms an error in the product, design, dimensions or confirmed specification, the appropriate remedy may include replacement or correction depending on the case.
When is a refund issued?
Where a refund is approved or legally required, Quickstick will process it according to the applicable payment method and requirements.

Processing time after initiation may vary according to the bank or payment provider.

06

After-Sales & Support

Issues, complaints and investigations.

What should I do if there is a problem with my order?
Please submit your order number, a clear description of the issue and supporting photos when required.

Our Customer Service team will review the information before determining the appropriate next step.

How long does Quickstick need to review an issue?
Most cases receive an initial review within 2 business days after all required information is received.

Some cases may require production inspection, shipping verification or additional internal review.

The initial review period is not necessarily the final resolution time.

What happens if Quickstick made an error?
If a Quickstick error is confirmed, we will review the case and provide the appropriate remedy.

Depending on the issue, this may include replacement, correction or another appropriate solution.

What if I receive the wrong design, size or product?
Please contact Quickstick before applying or using the product.

Send your order number and clear photos of the received product.

When should I report a visible problem?
We recommend reporting visible printing, sizing, product or delivery issues as soon as possible after receiving the order.

Early reporting helps our team investigate the case more efficiently.

What information may be required to review a complaint?
Quickstick may request:
  • Order number.
  • Customer name and contact details.
  • Clear photos of the product.
  • Packaging photos when relevant.
  • Laptop model when relevant.
  • Original design or order confirmation.
  • Additional information reasonably required for review.
Should I keep the product while my complaint is being reviewed?
Yes.

Please do not discard, alter or intentionally damage the product while an active complaint or replacement request is under review.

How can I contact Quickstick Customer Service?
You can use the Report an Order Issue form directly below these help sections, or visit our Contact page.

Contact Quickstick →

QUICKSTICK CUSTOMER SUPPORT

Report an Order Issue

If you need assistance with an existing order, submit the form below with your order details, a clear description of the issue and supporting photos whenever applicable.

Initial review within 2 business days The review period begins after our team receives all information reasonably required to investigate your case.
Enter the delivery address associated with your order.
Tell us what happened and include any details that may help our team review your request.
Click or drag files to this area to upload. You can upload up to 3 files.
!
Before submitting your request Please make sure all information is accurate and attach clear supporting photos whenever applicable.

Quickstick may request additional information or documentation if required to complete the review.

Most cases receive an initial review within 2 business days after all required information has been received.

Still need help?

Quickstick team is here to help with products, orders and customer support.

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